It’s in the post …
You have a good friend who’s retiring. You think we all owe him something, so you help organise a presentation. You get a nice card, get mutual friends to sign and to contribute to a present. You discuss a few ideas with your co-conspirators, and decide that an e-book reader will be appreciated, and matches the money collected.
I ordered a Kindle from Amazon last Saturday. Because the presentation was due on Thursday evening, I didn’t take free delivery, but paid a fiver extra for the fastest possible delivery, which the ordering system told me I could be sure of receiving by Wednesday.
On Monday I get email telling me it’s been dispatched and I can expect delivery on Tuesday. Great.
I stay in all day Tuesday. Nothing arrives.
Ditto Wednesday. By this time I’m getting concerned, and I contact Amazon using their online chat facility to complain: if delivery time wasn’t important, I’d’ve gone for free delivery. They stonewalled my complaint: nothing they could do before April 6th, a full week after the ordering system had promised. I complained that we can’t just move our friend’s retirement, and I had paid good money for better than this, but no joy.
Thursday, still no delivery. We ended up having to present him the card (a lovely card which my co-conspirator had commissioned from a local artist) but apologise lamely that the present was in the post. Aaargh!
When the package from Amazon finally arrived early on Friday morning, I was sorely tempted to send it right back. Bah, Humbug.
Just to cap it all, today I got spam from Amazon. At least I’d taken the precaution (as I generally do when I give my address to anyone commercial) of giving them a unique amazon@[my.domain] email address, so deleting it was clean and easy.