Online shopping coming of age
I’ve just taken delivery of a new phone, to replace the one that drowned. A similar model, but I won’t dwell on that in this post. What impressed me today was the delivery.
It wasn’t cheap. The retailer (Handtec) didn’t offer a free delivery option, and I decided to pay a couple of quid extra for next day delivery rather than spend several days potentially in limbo.
What happened next was rather good, and suggests that online shopping may be finally taking the problems of delivery seriously. On placing the order I got the customary acknowledgement email, followed by the email telling me my order has been cleared and is being dispatched. Another hour and a message from the delivery company (GPSK) telling me it would be delivered on Tuesday, but giving me options to select another day. Better still, this morning another message giving me a one-hour delivery time window (12:43-13:43), again with the option to request a different day. So on hearing a diesel van pull up at 12:53, I looked out of the window, saw the logo, and went down to take delivery. All very smooth!
Both the messages from GPSK came both as text and email to maximise the chance of reaching me in good time, if I had wished to make a change. And both contained embedded reply mechanisms to request a change. This attention to detail is exactly the kind of thing I’ve been asking for, and suggests that the business of online ordering and delivery is finally reaching a decent level of maturity!