Crippled Voip (Motorola/Android)

Question 1: Is there any SIP softphone that works on today’s Motorola phones? Note, this is not at all the same question as working on Android: Motorola has, it seems, crippled both the native Android SIP capability and third-party softphones available from the play store (see for example nerdvittles or motorola’s own fora). Non-SIP communications – like voice calls, jitsi, zoom, sylk, skype work just fine, but not SIP.

Question 2: When buying an Android phone from A N Other manufacturer, how do I find out ahead of time whether SIP will be available or crippled?

The long story …

My first Android phone was a Moto G, from before the days when the Moto G had numbers – though as I recollect it did call itself 4G to distinguish itself from those with no 4G capability that were still available at the time. I was pretty happy with it, though there were occasional problems such as activating unintentionally whilst in my pocket.

When I moved house in 2013 I moved my old “landline” number to VOIP with a sipgate account. I installed CSipSimple on the Moto G, and it worked like a dream – reliable and with excellent call quality anywhere I had wifi and/or adequate phone data signal.

Fast forward to 2019, as I was in the throes of buying my present house. I lost that phone when it slipped out of my pocket on the bus. It was the worst possible moment to be without a phone, and I couldn’t wait to ask lost property. I used the web to disable the SIM (in case it was stolen), armed myself with proof of identity, jumped on the bike, and went into the O2 shop to get a replacement. They could do the SIM, and Argos just down the road could sell me a handset. They had Moto G in stock, so I bought it and fitted the new SIM.

The new handset (turns out to be G6) is annoyingly bigger and heavier than the old one, but does the job, and is in some ways an improvement. However, I found myself unable to get a SIP client working adequately on it. CSipSimple being discontinued, I first tried Zoiper, but found it highly unreliable and the call quality was poor. I’ve tried several other softphones, and none of them works adequately. The problem is the same whether I’m on wifi or 4G.

Googling is difficult here, because it turns up lots of results for Android that simply don’t apply on the Motorola. With “motorola” as a keyword I get a few results such as the links in the first paragraph indicating it’s not just me being inept!

The good news, I got my old Moto G back from the bus company’s Lost Property. It has no SIM, but I can still use it around the house with wifi, and with CSipSimple it still gives reliable calls and excellent quality. But that’s only a partial solution: without a SIM it only works around the house, and when a very elderly phone battery is charged!

Posted on November 7, 2020, in Uncategorized. Bookmark the permalink. Leave a comment.

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