Someone else’s rubbish!
Our kerbside recycling has since last autumn largely replaced trips to the recycling centre. In some ways it’s an improvement: certainly getting rid of bottles/etc weekly without hassle, and having somewhere to dump the junkmail without first having to bring it upstairs is icing on the cake. And the food waste recycling is altogether new here!
But not all is well. The way they collect it leaves a residue of uncollected stuff which seems to differ week by week. And the killer is that the residue ends up not with whoever dumped it, but with someone more-or-less random. And we’re not talking someone dumping litter here (though I daresay that happens occasionally too), but the very people who collect the rubbish.
Today I finally got around to complaining. After last time I expected an ordeal with their web forms and I got it – in spades! But eventually I coaxed the form into accepting my complaint, which I’ll let speak for itself:
Your collection of green-box recycling is flawed.
It seems to vary week-by-week, but the most usual pattern is that a team come ahead of the collection lorry, and sort the recycling. At that point, waste of one kind may move from my box to a neighbour’s, and vice versa.
When the collection follows, they seemingly reject some things. For example, carrier bags which the team doing the sorting use to collect items such as bottles, cans or paper. Sometimes items that are harder to identify.
The outcome is that I am regularly left with residual items of other people’s rubbish in my green box. The system has become one not of collection but of somewhat-random exchange!
The first couple of times this happened, I dealt with it. But I’ve had enough: I’m not taking the green box back into my house until and unless it’s cleared of other people’s rubbish!
A second minor complaint: they sometimes exchange green boxes, lids, etc. I have in the past (on separate occasions) been left with a non-matching box and lid, and with a box that was sticky to the touch!
Worse, the boxes are sometimes left right in front of the door to trip over when one just steps outside: this is an accident waiting to happen!